Klutch Cargo, LLC

Privacy Policy

Date of Last Revision: December 31, 2025.

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1. Introduction

Welcome to Klutch Cargo, LLC (doing business as Klutch Pharma)  hereinafter referred to as (“Klutch”, “Klutch Pharma”, “we,” or “our”). 

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We are committed to protecting the privacy and security of the personal and business information of our clients, website visitors, and partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at klutchpharma.com (the "Site") and use our pharmaceutical wholesale services.

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By accessing our Site or utilizing our services, you agree to the collection and use of information in accordance with this Privacy Policy.

 

2. Information We Collect

Because we are a pharmaceutical 3PL and wholesaler, we collect both personal and professional/business information to maintain compliance with federal and state regulations.

• Information You Provide to Us: When you create an account, apply for credit, or contact customer service, we may collect your name, email address, phone number, billing/shipping address, and professional credentials (e.g., DEA registration numbers, state pharmacy licenses, NPI numbers, and tax identification numbers).

• Automated Information: Like many websites, we automatically collect certain information when you visit our Site, such as your IP address, browser type, device information, operating system, and browsing behavior using cookies and tracking technologies.

• Protected Health Information (PHI): While our primary business is B2B, in the event that we receive Protected Health Information (PHI) as defined by the Health Insurance Portability and Accountability Act (HIPAA), we handle such information in strict compliance with applicable laws.

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3. How We Use Your Information

We use the collected information for the following business and regulatory purposes:

• Fulfillment & Operations: To process your applications, verify your licenses, fulfill orders, and manage billing and shipping.

• Customer Support: To respond to your inquiries, provide technical support, and send administrative communications.

• Legal & Regulatory Compliance: To comply with Drug Supply Chain Security Act (DSCSA) track-and-trace requirements, DEA regulations, and state board of pharmacy rules.

• Safety & Pharmacovigilance: We may use your information to contact you regarding product recalls, adverse events, or product complaints in order to comply with FDA reporting requirements.

• Website Improvement: To analyze user behavior, improve our website functionality, and enhance the user experience.

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4. How We Share Your Information

We do not sell or rent your personal or business information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us with payment processing, shipping, IT support, and data hosting. These parties are contractually obligated to keep your information confidential and secure.

• Legal and Regulatory Authorities: We will disclose your information when required by law, such as responding to a subpoena, cooperating with law enforcement, or reporting to regulatory agencies (e.g., DEA, FDA, state pharmacy boards).

• Business Transfers: If "Klutch" is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that business transaction.

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5. Data Security

We take the security of your data very seriously. "Klutch" implements commercially reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, loss, or misuse.

Per industry best practices and regulatory standards, any information regarding transactions, customer details, medical data, and other sensitive or confidential information transmitted through our Site is processed using Secure Socket Layer (SSL) encryption technology. Please note, however, that no method of electronic storage or transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

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6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

• Essential Cookies: Required for basic website functionality.

• Analytics Cookies: Used to analyze how visitors interact with the Site (e.g., Google Analytics).

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7. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by "Klutch". We are not responsible for the privacy practices or content of those third-party sites. We encourage you to read the privacy policies of any website you visit

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8. Children's Privacy
Our services are intended strictly for licensed businesses and healthcare professionals. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that information

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9. State-Specific Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information, such as the right to request access to, deletion of, or information about the sharing of your data. To exercise any applicable state privacy rights, please contact us using the information below.

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10. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any changes will be effective immediately upon posting to this page, with an updated "Date of Last Revision". Your continued use of the Site following the posting of changes constitutes your acceptance of such modifications.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

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300 N Oakley Blvd, Chicago, IL 60622

Phone: 800-896-7136

Email: support@klutchpharma.com

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